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Video Interpretation

Simple, efficient and most importantly, cost effective. Video interpretation is the perfect solution for all public sector organisations requiring interpreters on a regular basis.

How does it work?

1. A mobile video interpretation conference device is supplied to your organisation.
2. Plug it to the wall, switch it on and touch the "touch screen" to connect to our operator.
3. Let the operator know the language you require and within 10 seconds an interpreter appears on the screen and you are instantly in a video interpretation conference call.

What are the benefits?

Reduced Costs

• On average 50% of the total cost of face-to-face interpretation goes on travel time and travel expenses!
• With video interpretation, the interpreter does not need to travel which means an increase in interpreter availability at much lower costs.
• On average 5% of face-to-face interpretation bookings are either cancelled less than 24 hours prior to the appointment or the non-English speaker fails to attend.
• Video interpretation is an instant on-demand service, there is no need to book in advance. There are no cancellation fees.
• Face-to-Face interpreters waste a considerable amount of time waiting for the job to begin or in between jobs. This can be very costly to public sector organisations.
• When you use video interpretation, the interpreter can be called as and when needed and as many times as required during the day. With video interpretation you reduce the waiting time by 100%.

Improved Communication

• 80% of communication is non verbal – what does this mean? Telephone interpretation is only 20% effective!
• Unlike telephone interpretation, video interpretation permits the interpreter and the non-English Speaker to see each other and, therefore, gain vital body language communication that would otherwise be lost.

Look after the environment

• Video interpretation is environmentally friendly as there is no travelling required.
• With video interpretation there are no forms to fill in, and therefore no papers to print.

Increased Availability

• It is not always possible to provide face-to-face interpreters at specific times, either because of availability or due to restrictions with public transport.
• With video interpretation, there is always an interpreter available within ten seconds.

Why Global Voices?

1. Global Voices is one of the UK’s leading language providers with a proven record to provide high quality translation and interpretation services.
2. 24 / 7 - 365 days a year interpretation service.
3. Competitive Rates - and no extra charge for out of office hours
4. Interpreters with either a Diploma in Public Service Interpretation or a Masters in Translation and Interpretation.
5. Interpreters are checked with Disclosure Scotland or the Criminal Records Bureau.
6. Interpreters are specifically trained to have proficient knowledge of vocabulary used within your industry sector.

Video Interpretation: It is simple, easy, cost effective and what's more - it works!

Further Information

Global Voices has a customer retention rate of 98%.  Contact us today on 0845 130 1170 to learn more about our video interpretation services or to get a free video interpretation quote.  Alternatively, please email us at: info@globalvoices.co.uk or use our online quote page.

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